1. When did you start your business and why did you start it?
This business has been established for over 30 years. I am actually the third owner. I had the chance to speak to the first owner and he created this business to help the small business industry. He wanted to help the small businesses that couldn’t afford to buy large quantities. I bought this business 5 years ago from the second owner. By speaking to the first owner, I was able to find out the reason he created this business and I wanted to keep the same business purpose.
2. What kind of products or services do you offer at your business?
My business has many different products and services.
→ Fiberglass floats
→ Foam lettering and signs
→ Custom packaging material
→ Packaging peanuts
3. How often do you shop at Fiberglass Coatings? What makes you a repeat customer?
I visit Fiberglass Coatings once a week or once every 2 weeks. It’s depends on the demand of the project that I am working on.
First, I go to Fiberglass Coatings because it’s like going to see a family member. Mark and Pat are always helpful with answering my questions and being there is like being at home. Even though, I’m in Clearwater, driving to Fiberglass Coatings in Saint Petersburg is a fun trip. You can talk with Mark and Pat about anything.
Second, I could buy products from other stores, but I would rather buy from Fiberglass Coatings because I feel treated like a friend rather than a customer. Sometimes I come in to buy rollers but I could end up speaking to Mark and Pat for hours, the kind of person I am that means a lot to me.
Third, I should go through my sales representative but I would rather come into the showroom to speak with Mark and Pat because they are like my brothers. We have a bond. I deal with many vendors but with them, it’s special.
4. What products do you normally buy from Fiberglass Coatings? Can you tell us a specific product/products you buy and what you use them for?
I buy many products from Fiberglass Coatings. I buy hardener, resin, MEK, rollers, gloves, scissors and sometimes pigment for special projects. I also buy chopped mat, which is a very important product for my projects. I buy them all from Fiberglass Coatings.
Insulated Packaging Systems is located at 1611 North Hercules Avenue in Clearwater, Florida. You can contact them by phone at 727-447-0085 or by email at firstname.lastname@example.org. Check out their company website at http://www.ipackfoam.com, as well as blog site at http://www.packagingfoaminsulation.com. They also offer free quotes on custom packaging.